EEG AMPLIFIER REPAIR GUIDELINES


In the event that a EEG amplifier malfunctions outside of the 90 day warranty period, the following guidelines will apply. 

The customer should first contact BrainTrain Technical support for troubleshooting assistance via phone or email.  If a resolution cannot be reached, the BrainTrain representative will issue a Return Merchandise Authorization (RMA) number for return of the device to BrainTrain for inspection.  There will be a $50 fee for the inspection. 

The customer should return the amplifier to BrainTrain via an insured, traceable method at their expense.  Be sure to include the RMA number issued by BrainTrain for reference.  If visual inspection indicates that the device can be repaired, BrainTrain will ship the device back to the original equipment manufacturer for repair.  There will be an additional $300 fee for the repair and shipping costs for the continental U.S.  (Note: Foreign shipping and shipments to Hawaii and Alaska will incur additional shipping charges.)  A BrainTrain representative will contact the customer for authorization of the repair fee charge and, if necessary, to discuss any additional shipping charges. 

Upon successful repair of the amplifier, the device will be sent back to the customer.  The entire process may take up to two weeks. 

There is an optional expedited service as well.  This service has an additional expedited fee of $400 in addition to the $300 repair fee.  Expedited service should take 1 week from receipt at BrainTrain and the device will be expedited for both repairs and shipping. Please note it may not always be possible to expedite the repair service for a variety of reasons and, if this is true the customer will be informed and no extra fee will be charged.

If either BrainTrain or the original equipment manufacturer determine that the amplifier cannot be repaired, then the amplifier will be returned to the customer at no additional charge.  A new amplifier would then need to be purchased.  Items that would indicate a non-repairable unit include, but are not limited to: severe corrosion on the battery terminals, a cracked outside case, a cracked motherboard, and/or signs of opening or otherwise tampering with the unit. 

Revised: 4/19/11